Terms of Service

CoCloset Terms of Service

Last updated: September 2, 2026

Please read these Terms of Service carefully before using our Service.

1. Interpretation and Definitions

1.1 Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in the singular or in the plural.

1.2 Definitions

For the purposes of these Terms of Service:

  • Account means a unique account created for You to access our Service or parts of our Service.
  • Affiliate means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for the election of directors or other managing authority.
  • Application means the software program provided by the Company downloaded by You on any electronic device, named CoCloset.
  • Buyer / Renter refers to users of the Service who are placing Orders to purchase, rent, or borrow Items.
  • Company (referred to as either "the Company", "We", "Us", or "Our" in this Agreement) refers to CoCloset LLC, 418 Broadway, Ste N, Albany, NY 12207, USA.
  • Content refers to content such as text, images, photos, reviews, or other information posted, uploaded, or made available by You.
  • Device means any device that can access the Service such as a computer, smartphone, or digital tablet.
  • Dry Cleaning Partner / Hub refers to independent third-party dry cleaners or drop-off/pick-up locations partnered with CoCloset to facilitate garment cleaning, intake, inspection, and handoffs.
  • Feedback means suggestions or ideas sent by You regarding the features or performance of the Service.
  • Item refers to clothing, garments, apparel, accessories, and related products listed for rent or purchase on the Service.
  • Lender / Seller refers to users of the Service who list Items and make them available for rental or sale.
  • Order means a confirmed request by You to rent or purchase Items through the Service.
  • Rental Period means the agreed duration for which a Buyer / Renter is authorized to possess and use a rented Item.
  • Service refers to the Application, the Website, and related services provided by CoCloset LLC.
  • Terms of Service (also referred to as "Terms") mean these Terms of Service forming the entire agreement between You and CoCloset LLC regarding the use of the Service.
  • Website refers to CoCloset, accessible from https://www.cocloset.co.
  • You means the individual accessing or using the Service, or the company or legal entity on behalf of which such individual accesses the Service.

2. Contact Us

If you have any questions about these Terms of Service, You can contact us:

3. Acknowledgment & Eligibility

These Terms of Service govern your access to and use of the Service. By accessing or using the Service, You agree to be bound by these Terms and our Privacy Policy. If You disagree with any part, You may not access the Service.

You represent and warrant that You are at least 18 years of age (or the age of majority in your jurisdiction) and legally capable of entering into binding contracts.

4. User Accounts, Verification, and Security

4.1 Account Registration

When You create an account, You must provide accurate, current, and complete information. You are responsible for safeguarding your login credentials and for all activities under your Account. You must notify Us immediately of any unauthorized use or security breach.

4.2 Identity Verification & Payment Onboarding

To preserve trust and prevent fraud, We may require users (particularly Lenders / Sellers) to complete identity verification (KYC) through third-party verification and payment partners. Failure to complete requested verification may result in account suspension or listing deactivation.

4.3 Account Termination

We may suspend or terminate Your Account immediately, without prior notice, if You breach these Terms, engage in fraudulent activity, or fail to adhere to community standards.

5. Marketplace Platform & Core Operations

5.1 Facilitator Role

CoCloset provides a peer-to-peer software platform and partner network connecting Lenders/Sellers with Buyers/Renters. CoCloset is not the owner, retailer, or manufacturer of any listed Items. Unless explicitly stated otherwise, the rental or purchase agreement is formed directly between the Buyer/Renter and the Lender/Seller.

5.2 Authenticity, Quality, and Prohibited Items

Lenders/Sellers represent and warrant that:

  • All listed Items are 100% authentic. Counterfeit, replica, stolen, or unauthorized items are strictly prohibited.
  • Item descriptions, sizes, condition ratings, and existing wear/flaws are represented accurately and honestly.
  • Items meet hygienic standards and are free from unsanitary contamination or hazardous materials.

CoCloset reserves the right to immediately remove any listing suspected of counterfeiting and to ban responsible accounts permanently.

5.3 Dry Cleaner Hubs & Fulfillment Logistics

Fulfillment and garment processing occur primarily through designated CoCloset Dry Cleaning Hubs:

  • Drop-off: Lenders drop off rented or sold items at the designated Hub within the timeframe specified in the Order confirmation.
  • Inspection & Cleaning: Items are inspected for condition matches and professionally cleaned by partner cleaners in accordance with appropriate fabric-care standards.
  • Pick-up / Delivery: Renters/Buyers collect items from the designated Hub during operational hours or arrange local delivery if available.
  • Return: For rentals, Renters must return Items to the designated Hub by the scheduled end date of the Rental Period.

6. Rentals, Care, Damage, and Late Returns

6.1 Standard Wear and Tear vs. Major Damage

Minor wear-and-tear (e.g., standard minor loose threads or removable stains treatable during routine eco-friendly cleaning) is covered under standard service processing. However, significant damage—including burns, tears, non-removable staining, alterations, or fabric distress—is the responsibility of the Renter.

6.2 Security Holds and Repair/Replacement Charges

CoCloset reserves the right to place a pre-authorization hold on the Renter's payment method prior to order fulfillment. If an Item is returned damaged beyond normal wear, unreturned, or lost, the Renter authorizes CoCloset to charge the payment method for the documented repair costs or up to the fair market replacement value declared in the listing, in addition to an administrative fee.

6.3 Late Returns

Items returned after the scheduled Rental Period without a pre-authorized extension disrupt subsequent bookings. Late returns are subject to a daily late fee equal to 100% of the daily rental rate, plus applicable late fees, for each day past due. If an Item is not returned within 7 days of the scheduled return date, it will be deemed lost/stolen, and the Renter may be charged the full fair market replacement value.

7. Pricing, Payments, Taxes, and Fees

7.1 Payment Processing

Payments, payouts, and security holds are processed through third-party payment gateways (e.g., Stripe). By transacting on CoCloset, You agree to abide by the respective payment processor's applicable terms of service and operating rules.

7.2 Service Fees

CoCloset charges service fees to facilitate marketplace transactions, app maintenance, and cleaning logistics. Fees are displayed transparently prior to checkout. Service fees are non-refundable unless an Order is canceled in accordance with Section 8.

7.3 Sales Tax & Marketplace Facilitator Obligations

In jurisdictions where CoCloset operates as a Marketplace Facilitator (including New York State), CoCloset will automatically calculate, collect, and remit applicable state and local sales and use taxes on taxable transactions.

8. Cancellations and Refunds

1. Renter Cancellation (Advance)

Timeframe: More than 48 hours before the scheduled start date.

Refund Policy: Full refund minus non-refundable payment processing fees.

2. Renter Cancellation (Late)

Timeframe: Within 48 hours of the scheduled start date.

Refund Policy: Subject to a late cancellation fee; remaining balance credited or refunded.

3. Lender Cancellation

Timeframe: At any time prior to handoff.

Refund Policy: 100% full refund to Renter. Lender may incur account penalties for repeated cancellations.

4. Item Misrepresentation / Defect

Timeframe: Reported within 8 hours of pick-up with photo evidence.

Refund Policy: Full refund upon verified inspection; Lender payout withheld.

5. Renter Fit Issue

Timeframe: Reported to CoCloset within 8 hours of pick-up and returned to dry cleaner within this period.

Refund Policy: Full refund minus a restocking/cleaning fee.

See Community Guidelines & Policies for more details.

9. User Content & Intellectual Property

9.1 User Content

You retain ownership of photos, descriptions, and comments You upload. By uploading Content, You grant CoCloset a worldwide, non-exclusive, royalty-free, transferable license to use, display, reproduce, and distribute such Content for operating, optimizing, and promoting the Service.

9.2 DMCA & Copyright Compliance

If You believe any content infringes your copyright, submit a written notice to our designated Copyright Agent:

10. Disclaimer of Warranties & Limitation of Liability

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, COCLOSET EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL COCLOSET LLC, ITS DIRECTORS, EMPLOYEES, PARTNERS, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. COCLOSET'S TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU TO COCLOSET IN THE THREE (3) MONTHS PRECEDING THE CLAIM, OR (B) $100.00 USD.

11. Dispute Resolution, Binding Arbitration, and Class Action Waiver

11.1 Informal Negotiation

Before initiating arbitration, You and CoCloset agree to attempt in good faith to resolve any dispute, claim, or controversy informally for at least thirty (30) days by contacting [email protected].

11.2 Binding Arbitration

If informal resolution fails, any unresolved dispute arising out of or relating to these Terms or the Service shall be resolved through final and binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration shall take place in Brooklyn, New York, or via remote videoconference.

11.3 Class Action Waiver

YOU AND COCLOSET AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New York and the federal laws of the United States, without giving effect to conflict of laws principles.

13. Modifications to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, We will make reasonable efforts to provide at least thirty (30) days' notice prior to new terms taking effect. Continued use of the Service following revisions constitutes acceptance of the modified Terms.