FAQ
Frequently Asked Questions
General
How does CoCloset handle cleaning?
We partner with local dry cleaners who act as our fulfillment hubs. Every garment is professionally cleaned and sanitized by our partners between rentals to ensure it is ready-to-wear for the next user.
What is the role of the dry cleaner?
Our dry cleaner partners manage the physical logistics, including garment intake, professional cleaning, secure storage, and processing of all pickups and returns via our QR workflow.
Can I rent non-apparel items like accessories and shoes?
We currently exclusively handle apparel but will expand our category offerings in the future.
For Renters
How do I pick up my item?
Once your item is ready, you will receive a notification. Visit your designated dry cleaner hub and present your QR code to the staff. They will scan it to retrieve your transaction details and locate your item.
What if the item doesn’t fit?
If you experience a fit issue, you may return the item to the dry cleaner within 8 hours of pickup for a refund. Please note that a $20 cleaning and restocking fee will be deducted from your refund.
Can I cancel a rental?
Rental cancellations are subject to our cancellation policy. Please review the specific terms based on the timing of your cancellation.
What happens if I return an item late?
If you don't book an extension and return an item after the due date, you will be charged a late fee. Please review our late policy and associated fees.
Can I extend my rental?
Yes, provided the dates do noates don't conflict with another booking. You can request an extension through the platform and will be charged a pro-rated daily rate for the extended period.
What if I accidentally damage the item?
Please inform the dry cleaner of the damage upon return. They can often treat specific stains (e.g., wine, makeup) or mend minor issues like loose buttons or damaged zippers. Most minor issues are covered by CoCloset, however, in certain circumstances, fees may apply. See our damage policy and associated fees for more details.
Are there multi-garment order options?
You can order multiple garments at the same time, but each garment will be processed as a separate transaction, with a unique QR code. Items can be from the same lender or various lenders, just be sure to note the pick up location of each item.
For Lenders
How much will I earn?
Lenders receive 80% of the gross rental price.
Can I retrieve my item for personal use?
Yes. You can "reserve" your own item by selecting "Retrieval" in the platform. If the item is not currently booked, you may collect it from the dry cleaner. Note that a restocking fee may apply if you choose to make the item available for rent again later. This fee covers the cost to clean the garment so that it is ready for your next renter.
What if an item is returned damaged?
Partners will flag damaged items during the return process for CoCloset to review. Each incident will be handled on a case-by-case basis, protecting the interests of the Lender and Renter. In most cases, CoCloset will cover the cost to repair or replace the damaged item. In certain circumstances, the Renter may be charged for damages.
What if the care label says “DO NOT DRY CLEAN”?
Our partners are equipped to handle laundering and special care for delicate fabrics. They will follow the garment's care label and use professional expertise to clean it properly.
Does frequent cleaning cause extra wear and tear?
No. Regular professional cleaning removes grit, body oils, and perspiration that can otherwise cause abrasive fiber wear, helping to protect and preserve your garments.